01
GoHighLevel Support
Thoughtful setup and upkeep for the systems behind your customer journey.
- Landing pages and website updates
- Forms and calendar setup
- Contact and CRM organization
- Basic workflow automation
- Lead follow-up setup and testing
Virtual assistant · Remote support
Your Reliable Virtual Assistant for Business Support & Growth.
Helping business owners stay organized, support their customers, and manage GoHighLevel tasks with confidence.
Open to part-time, long-term remote opportunities
Get to know me
Hi, I'm Casey.
Here to make your day easier.
I'm a detail-oriented Virtual Assistant supporting business owners with CRM tasks, customer communication, administrative work, and digital content.
I bring reliability, organization, clear communication, and attention to detail to the work I do. I’m willing to learn your processes and help keep the moving parts of your business on track.
ReliableOrganizedClear communicatorWilling to learn
What I can help with
Practical support for the work behind your business.
From your inbox to your customer journey, I can help keep the important things organized and moving.
02
Customer Support
Clear, considerate communication that keeps customers informed.
- Email inquiry management
- Order tracking and status updates
- Customer communication
- Following support procedures
- Escalating complex issues appropriately
03
Administrative Support
The everyday details, organized and moving forward.
- Data entry and online research
- Email and calendar organization
- Document and spreadsheet management
- Task tracking and coordination
04
Social Media Support
Consistent, well-prepared content for the channels that matter.
- Canva graphics
- Content preparation and scheduling
- Social media calendar organization
- Basic video editing with CapCut
Selected work
A closer look at the kind of work I do.
Each project shows whether it is client work or practice once confirmed. Private customer details are hidden.
Project 01Work type to confirm
GoHighLevel Website & Funnel
Website and funnel build inside GoHighLevel.
My role: Role details to confirm
Tools: GoHighLevel
Project 02Work type to confirm
Automation Workflow
An appointment workflow inside GoHighLevel that responds to appointment status changes with tags and automated email follow-ups.
My role: Planned and created the appointment status workflow, set up the no-show and cancelled branches, and configured the tags and automated follow-up emails.
Tools: GoHighLevel
Project 03Work type to confirm
E-commerce Support / Virtual Assistant
Customer support across a Shopify store and Gmail inbox. Customer details are hidden for privacy.
My role: Email and customer inquiry support, order and shipping assistance, returns and replacements, following support procedures.
Tools: Shopify · Gmail
Project 04Work type to confirm
ManyChat DM Automation
A keyword-triggered direct message flow for event registration and follow-up.
My role: Planned and created the ManyChat DM automation flow, set up the keyword-triggered sequence, and wrote the messaging and follow-up content.
Tools: ManyChat · Facebook Messenger
Certifications & training
Always learning, always improving.
Courses and certificates I've completed to strengthen my support skills.
IBM · Coursera
IT Support Professional Certificate
Professional certificate covering IT support fundamentals.
Freelance Academy
Virtual Assistant Social Media Marketing Course
15-hour course covering social media marketing, content creation, basic video editing, lead generation, SEO, WordPress, and Facebook Ads.
Mapúa Malayan Digital College · Coursera
Communication Skills for Virtual Assistants
Online course on professional communication for virtual assistants.
Meta · Coursera
Social Media Management
Online course on planning and managing social media for businesses.
My experience
Support across the details that keep things running.
Administrative, customer support, social media, website, and automation experience across client and freelance projects.
01Client work
Virtual Assistant | Founder & Project Support
Provided administrative, social media, and project support for online ministry and education projects. Managed Facebook, Instagram, and TikTok content through Metricool, supported Skool and Calendly activities, managed existing Kit email campaigns, and assisted with Canva design, book publishing, podcast-related tasks, and digital project organization.
Client / projectJohn Oti Logotherapy / Logotherapy Cure
Dates2026
Tools usedFacebook · Instagram · TikTok · Metricool · Skool · Calendly · Canva · Kit · Lulu · Google Workspace
Portfolio sampleLink to add
02Remote client work
Social Media & Marketing Virtual Assistant
Created and scheduled marketing content using GoHighLevel. Organized social media posts, publishing schedules, and content plans. Supported content planning aligned with brand strategy and campaign goals.
Client / projectTruwayz Marketing LLC
DatesDec 10, 2025 – Jan 2026
Tools usedGoHighLevel
Portfolio sampleLink to add
03Freelance · Remote
Customer Support Virtual Assistant
Handled customer emails involving orders, product concerns, returns, refunds, and defective-product reports. Reviewed customer concerns against company return and satisfaction policies before responding. Requested and organized order numbers, tracking details, photos, and other information needed for case resolution. Maintained a professional, empathetic, and customer-focused communication style.
Client / projectSömni Ring — E-commerce Support
DatesDates to confirm
Tools usedGmail · Shopify
Portfolio sampleLink to add
04Freelance client projects
GHL & AI Automation Virtual Assistant
Built and tested lead-generation and follow-up workflows in GoHighLevel and GHL AI Studio. Worked with Facebook lead/comment triggers, contact capture, tags, email/SMS follow-up concepts, and pipeline organization. Worked with AI content tools including ElevenLabs and GHL AI Studio for marketing and content workflows. Tested email campaigns using EmailJS and reviewed delivery/bounce results to identify invalid contacts. Audited automation setups to identify missing integrations and workflow limitations, including SMS-provider requirements.
Client / projectFreelance Client Projects
Dates2026
Tools usedGoHighLevel · GHL AI Studio · Facebook · ElevenLabs · EmailJS
Portfolio sampleLink to add
05Freelance
Website & Digital Support — Freelance Projects
Created and maintained websites using WordPress and Google Sites. Supported online business presence, Google Business Profile setup, page content, and basic website organization. Assisted with digital workflows for construction, podcast, printing, and service-based businesses.
Client / projectSmall Business / Client Websites
DatesDates to confirm
Tools usedWordPress · Google Sites · Google Business Profile
Portfolio sampleLink to add
06Selected project experience
MWR Financial — Faith & Finance Webinar Funnel
Lead outreach, campaign messaging, email/SMS follow-up planning, event promotion, and automation workflow support.
Client / projectMWR Financial
DatesDates to confirm
Tools usedGHL AI Studio · GoHighLevel (automation, contacts, email)
Portfolio sampleLink to add
Client feedback & reviews
Kind words from the people I've supported.
Real feedback from completed jobs. Reviewer identities stay private unless approved for display.
5.0 average rating 10 completed jobsUpwork
★★★★★
Virtual Assistant Needed — Side Business Support (Part-Time, Ongoing)
“Casey was a great help to me and my business. She assisted with a variety of projects, including podcast-related work, website support, business organization, and other day-to-day needs.”
Client — identity privateUpwork · Endorsed by client · May 6, 2026 – Aug 11, 2026
ReliableSolution OrientedClear CommunicatorAccountable for Outcomes
★★★★★
VA for Logotherapy services
Upwork · Completed job · Jan 19, 2026 – Sept 2026
★★★★★
Data Entry Specialist for ChatGPT, MS Word, and Google Docs
Upwork · Completed job · Nov 2, 2025 – Nov 7, 2025
★★★★★
Social Media Management
Upwork · Completed job · Dec 10, 2025 – Jan 2026
My toolkit
Tools I work with.
GoHighLevelShopifyGoogle WorkspaceCanvaWordPressCapCutGoogle SheetsChatGPT
Let's connect
Let's make room for what matters most.
Looking for part-time, long-term remote support? Tell me a little about your business and the help you're looking for.